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+1 800-576-HYPE (4973)

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+1 (289)-596-0111

Privacy Policy

Privacy Policy

CarHype Rentals (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our services, website, or interact with us. By using CarHype Rentals, you agree to the practices described in this policy.

1. Information We Collect

We collect various types of information in order to provide and improve our services. These may include:

  • Personal Information: name, address, email address, phone number, driver’s license or other identification, payment information (credit card, bank), date of birth, etc.

  • Transactional Information: rental history, invoices, payment records.

  • Usage Information: how you use our website, your interactions with us, preferences.

  • Device & Technical Information: IP address, browser type, device type, operating system, cookies & similar technologies.

  • Location Information: sometimes, when relevant (for example, if you enable location services or we need it for service purposes).

2. How We Use Your Information

We use collected information for purposes such as:

  • Providing and managing vehicle rentals and related customer service.

  • Processing payments and billing.

  • Verifying identity and ensuring compliance with legal requirements.

  • Communicating with you (booking confirmations, updates, offers, etc.).

  • Improving, maintaining, and optimizing our website, services, and customer experience.

  • Marketing and promotions (where permitted by law and with your consent).

  • Detecting, preventing, and addressing fraud or unauthorized activities.

3. Sharing Your Information

We respect your privacy. We do not share your personal information except in the limited circumstances described below. We will only share your information:

  • With our service providers, contractors, or agents who assist us in operating our services (for example, payment processors, vehicle maintenance providers, IT service providers). These third parties are permitted to use your data only as necessary to provide the contracted services, and they are bound to protect your data.

  • With affiliated or partner companies when needed to fulfil your rental, or where you have permitted such sharing.

  • To comply with legal obligations, law enforcement, or government requests (for example, if required by subpoena, court order, or other legal process).

  • To protect and defend our rights, property, or safety, or those of our customers or others.

  • In case of a corporate transaction, such as a merger, acquisition, restructuring, or sale of all or part of our assets, your information may be transferred as part of that transaction, but only under confidentiality obligations.

4. Your Choices & Rights

  • You have the right to request access to your personal information, correction or deletion of your data.

  • Where required, you may opt-out of non-essential communications (e.g. marketing emails).

  • You may set or disable cookies through your browser settings.

  • If you’re in a jurisdiction with applicable privacy laws (e.g. Canada), you may have additional rights (e.g. under PIPEDA, GDPR, etc.).

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. After that, data is securely deleted or anonymized.

6. Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

We may use cookies, web beacons, and similar technologies to collect information about how you use our site, to remember your preferences, to enhance user experience, and for analytics purposes. You can control cookie usage via your browser settings; however, disabling some cookies may limit functionality of the website.

8. International Transfers

If you are located outside Ontario (or Canada), your information may be transferred to, stored, or processed in other jurisdictions. Where applicable, we will ensure sufficient protections are in place (e.g. contractual safeguards or other legal mechanisms) to protect your data in those transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on our website with the new “Effective Date.” We encourage you to review this policy periodically. Your continued use of our services after any change indicates your acceptance of the updated policy.

10. SMS Privacy Policy

Privacy Policy Disclaimer: "SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.
 

Types of personal information collected: This should include an exhaustive list of all data points gathered from consumers, such as names, email addresses, phone numbers, location data, browsing history, and any other relevant information.

 Utilization of this information: Provide a thorough explanation of how the collected data is used within your organization. This may include purposes such as improving user experience, personalizing content, processing transactions, or conducting market research.
 
Practices for sharing this information: Clearly outline any circumstances under which consumer data may be shared with third parties, including service providers, affiliates, or marketing partners. Be specific about the types of information shared and the reasons for sharing.
 

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your privacy rights, please contact us:

CarHype Rentals
260 Jevlan Drive, Unit 4
Woodbridge, ON, L4L 8B1
Phone: +1 (717) 200-1248
Email: info@carhyperentals.ca